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Frequently Asked Questions

Find out what osteopaths treat, if you need a referral to see an osteopath, and more.

  • What is osteopathy?

    Osteopathy is a form of allied health that includes manual therapy, exercise prescription and education. Osteopaths view the body as one functional unit and so we often consider the interaction between body regions and systems when formulating an approach to neuromusculoskeletal conditions. We believe that your body functions best when all the body systems work together.


    Osteopathy aims to balance and strengthen the joints, muscles, and ligaments in the musculoskeletal system. By improving the function of the musculoskeletal system this allows the nervous, circulatory, and lymphatic systems to function optimally. Osteopathic treatment addresses not only the symptoms but also the cause of imbalances within these systems.

  • What conditions do osteopaths see?

    Osteopaths frequently see neuromusculoskeletal conditions, essentially this means we manage problems with the bones, muscles, joints, nerves, and connective tissues. These conditions often include;


    • Postural and mobility problems
    • Back and neck pain
    • Chronic conditions such as arthritis, bursitis, and tendinopathy
    • Pregnancy-related back and pelvic pain
    • Joint and muscle pain
    • Arm, wrist, leg and ankle pain
    • Work-related injuries
    • Sports injuries
    • Headaches, migraines and jaw pain
    • Disc injuries and sciatica
  • What techniques do osteopaths use?
    • Soft tissue massage
    • Joint mobilisation or articulation
    • Stretching
    • Dry needling
    • Rocktape / Kinesiotape
    • Joint manipulation
    • Myofascial release
    • Manual Lymphatic Drainage
    • Home exercise prescription
    • Education and advice about your injury and how to manage it
  • Do I need a referral from my GP to see an osteopath?

    No, you can make an appointment directly with an osteopath. If you have been diagnosed with a chronic medical condition and require complex care, you may be eligible for the chronic disease management plan, in which case your GP must complete a CDM referral form.

  • What do I need to bring when I visit an osteopath?

    Bring any appropriate X-rays, scans or test results that you may have. Wear comfortable clothing or undergarments that you’re comfortable exposing.

  • Do you offer private health rebates for osteopathic treatments?

    Osteopathy is covered under extras by most private health funds, please check with your individual private health insurance provider to see if your current plan includes Osteopathy. Hicaps claiming for osteopathy is available at both locations.


    At Wellness Osteo if you are covered for Osteopathy by private health insurance then you can claim your Osteopathic consultation at the time of your consultation either via our Hicaps machine or via Medipass, using this method you are only required to pay the gap amount. Please note that the gap amount varies greatly between health funds and levels of cover.


    If you forget your health insurance card you will be required to pay the full amount at the time of the session but we are able to instantly send you your invoice so that you are able to claim back the session with your private health insurer, most health funds now have online claiming so this process is fairly simple.

  • What is a tailored rehabilitation programs and what do they achieve?

    Tailored rehabilitation programs are strength and mobility programs created just for you. The aim of these programs are to address any muscle weakness or mobility issues that we have identified during your assessment. This helps you recover faster and prevent your condition from returning. We use the latest technology to deliver an app-based video program that outlines all your exercise, how often to do them and when to progress to the next phase of your rehab. It also allows us to monitor your progress and you can use the chat feature to ask any questions you may have between appointments.

  • Do I need a referral for my GP to claim a CDM and TCA plan?

    Yes a referral is needed for all and TCA plans, they should also specify Wellness Osteo or one of our practitioners to be valid for use at Wellness Osteo.

  • What do I need to bring to my CDM and TCA consultation?

    Please ensure that you bring your referral with you to your appointment or email it to prior to this time. Please bring along any previous scans or reports relating to your condition.

  • Do you bulk bill Medicare appointments?

    No we are not a bulk billing clinic, for onsite consultations, at the time of payment you’ll be required to pay the full amount and we then process the Medicare claim on your behalf. The out of pocket cost for a new client is $59.9 and a return client is $36.9 this amount is deposited straight into your account  through medicare.


    For telehealth appointments under the CDM and TCA plans there is no out of pocket costs, we simple need your Medicare card to make the claim online on your behalf.

  • Do I need prior approval to see an Osteopath under TAC?

    Not usually, For TAC clients who have had any treatment in the last 6 months and their accident occurred after February 14 2018 you do not need pre-approval to attend an Osteopathic consultation onsite or online. If you’re unsure please contact your TAC case manager.

  • What do I need to bring for my TAC Osteo consultation?

    Please ensure you have your TAC claim number prior to your appointment. Also bring along any previous scans or reports relating to your condition.

  • Can you provide a certificate of Capacity under the TAC scheme?

    Yes, Osteopaths can provide a certificate of capacity under the TAC scheme.

  • Is there an out of pocket cost for an Osteopathic consultation under TAC?

    Yes, For onsite consultations we charge a gap fee of approximately $70 for an initial consultation and approximately $40 for subsequent consultations. For telehealth appointments no gap fee is charged.

  • Do I need a referral to see an Osteopath under WorkSafe Victoria?

    No referral is needed to see an osteopath under the WorkSafe Victoria Scheme but please note that we are unable to provide the initial Certificate of Capacity as this must be completed by your GP.

  • What do I need to bring for a workcover osteopathy consultation?

    Please ensure you have your claim number and insurance agent or employer details prior to your consultation.

  • Is there an out of pocket expense for an Osteopathic consultation under WorkSafe Victoria?

    Yes, at Wellness Osteo we do charge a gap fee for our Worksafe consultations for new clients this fee is approximately $15 and subsequent appoints are approximately $20.

  • Can I claim private health insurance for Pilates sessions?
    Currently private health covers your initial assessment and any one on one sessions you have with our Osteopaths, the item numbers are 1804 and 1802 respectively.
    Unfortunately, our small group classes are not covered by private health as these would need to be run by exercise physiologists or physiotherapist to be claimable.  To counter this we run our classes at a slightly reduced rate compared to other claimable classes. We also limit our groups to a maximum of 3 people to ensure you receive the highest level of care and of course, value for money.